How Do I Cancel My Order?

You have a 2-hour window from the moment you place your order to request a cancellation. A full refund will be issued to your original payment method and may take a few business days to appear in your account. After 2 hours, your order may have already entered our handling process. In that case, please contact us immediately at [email protected]. If the order has already been shipped, we will guide you through our easy return process.

How Do I Return My Order?

You can return any order within 60 days of delivery. Please contact us first at [email protected] or call +1 (303) 257 9069 to receive return instructions and a Return Merchandise Authorization (RMA) number.

Damaged or defective item: If the product arrives damaged due to a manufacturing defect or the shipping process, we will cover the return shipping costs and provide a prepaid label.

Change of mind: If you simply decide you no longer want the product, we will still provide a prepaid shipping label for your convenience. However, the cost of the return shipping label will be deducted from your final refund amount. There are no restocking fees in either case.

How Long Does It Take to Get a Refund?

Once we receive and inspect your returned item, we will process your refund within 3 business days. After processing, please allow an additional 5-10 business days for the funds to appear in your bank account, depending on your financial institution. Please do not contact PayPal or your bank to cancel an order, as this can delay the process and potentially hold your money for up to 45 days. Contact us directly at [email protected] for the fastest resolution.

How Do I Modify My Order?

You have a 2-hour window after placing your order to make modifications to the order details or shipping information. Please email us at [email protected] with your order number and the changes you need. After 2 hours, your order may have already entered the handling phase, and we will be unable to make changes.

How Long Does It Take to Receive My Order?

The estimated total delivery time is 5-11 business days from the date of purchase. This breaks down to 1-3 business days for handling (verification, quality check, and packing) and 4-8 business days for transit via USPS or FedEx. If you've requested a modification to your order, the handling time may be extended.

Why Do Your Shipping Times Seem Longer Than Other Retailers?

We conduct a thorough quality inspection on every pair of sneakers before shipping to ensure they arrive in perfect condition. This extra step, combined with our careful packing process, adds a small amount of time but guarantees that every order meets our high standards. We are continuously working to optimize our handling process without compromising quality.

Where Is My Package?

Once your order ships (typically after 1-3 business days of handling), you will receive an email notification with tracking information and a direct link to monitor your package's journey. If you haven't received your tracking email, please check your spam folder or contact us at [email protected].

What Should I Do If My Package Is Marked as "Delivered" but I Can't Find It?

• Check all possible locations: Look around your property, porches, side doors, mailrooms, and check with neighbors or other household members who may have received the package.
• Wait one more business day: Sometimes, shipping carriers may prematurely mark a package as delivered. The package may still arrive the next day.
• Contact the carrier: For more information, contact USPS or FedEx directly using your tracking number. If the issue remains unresolved, contact us at [email protected] and we will either reship your order or issue a full refund.

Do You Charge Restocking Fees?

• No, we do not charge any restocking fees for returns, regardless of the reason. Our goal is to make the return process as simple and stress-free as possible.

What Payment Methods Do You Accept?

We accept payments through PayPal, which includes the option to pay with major credit and debit cards (Visa, MasterCard, American Express, Discover) via PayPal's guest checkout - no PayPal account required. All transactions are processed in USD.

Can I Use PayPal or My Bank to Cancel My Order?

We strongly advise against contacting PayPal or your bank to cancel or dispute an order, as this can lead to a dispute process that may hold your money for up to 45 days. For the fastest resolution, please contact us directly at [email protected].